Refunds and returns

i2b Health Research Supply LLC cannot verify how a returned item has been handled or stored, so we cannot resell it. That is why the policy below is strict, and why we ask you to check your order carefully before placing it.

1. All sales are final

All sales are final. We do not offer refunds, returns, or exchanges. By placing an order you agree that your purchase is non-refundable and non-returnable.

2. When we replace an item

We will replace an item, at no cost to you, in these cases only:

• Damaged in transit. The item or its packaging arrived visibly damaged in a way that affects the item. Report it within 48 hours of delivery.
• Wrong item. You received something other than what you ordered. Report it within 48 hours of delivery.
• Quality or packaging fault. A broken seal, a damaged stopper, discolouration or visible particles. Report it within 7 days of delivery.

To report one, send your invoice number, clear photographs of the item and its packaging, and a short description of the problem. We reply within two business days.

3. Replacement only

Approved claims are settled by sending a replacement, by the same shipping method as the original order, at our cost. We do not issue cash refunds, store credit or other compensation.

4. What does not qualify

• A change of mind after ordering
• The wrong item or quantity chosen at checkout
• Items that have been opened, used or tampered with
• Items not stored as the label directs
• Damage reported after 48 hours, or a quality fault reported after 7 days
• An order sent to an incorrect address entered at checkout
• Delays caused by the carrier

5. Contact

i2b Health Research Supply LLC
Florida, USA

Reply to your order confirmation email, quoting your invoice number.